Shipping Policy

At ATTITUDE, we are committed to providing a seamless and reliable shipping experience for every customer, ensuring your vegan and EWG Verified products reach you in a timely manner. This Shipping Policy outlines key details about order processing, delivery timelines, shipping costs, and more. For further assistance, please contact our customer support team.

1. Order Processing Time

All orders placed on attitudelivingmall.com are processed within 1-3 business days. Business days exclude weekends and major holidays. During peak shopping periods or promotional events, order processing may experience slight delays due to increased volume. We will notify you via email if there is any unexpected hold on your order.

2. Delivery Time

After your order is processed and shipped, estimated delivery time is 6-12 business days. Delivery timelines are calculated from the date of shipment (not order placement) and may vary slightly based on destination, local logistics conditions, or unforeseen circumstances (e.g., extreme weather, customs procedures). While we strive for on-time delivery, we cannot guarantee exact arrival dates due to factors beyond our control.

3. Shipping Costs

We are proud to offer free standard shipping on all orders—no minimum purchase required! This benefit applies to all destinations, with no hidden fees or additional charges for delivery. Free shipping is automatically applied at checkout, no promotional code needed.

4. Shipping Destinations

We ship to most countries and regions worldwide. If you are unsure whether we deliver to your location, please check the checkout page for available destinations or contact our customer support team for confirmation.

5. Order Tracking

Once your order is shipped, you will receive a shipping confirmation email at the address associated with your order. This email includes a unique tracking number and a link to the logistics provider’s website, where you can monitor your shipment’s status in real-time. If you do not receive the confirmation email within 4 business days of placing your order, please check your spam folder or contact us for assistance.

6. Address Accuracy

It is the customer’s responsibility to provide a complete and accurate shipping address (including street name, house/apartment number, city, postal code, and contact phone number) during checkout. We cannot be held liable for delayed, lost, or undelivered orders due to incorrect or incomplete address information. If you need to modify your shipping address after placing an order, please contact us immediately—we can only adjust addresses for orders that have not yet been shipped.

7. Undelivered or Returned Orders

If an order is returned to us by the logistics provider (e.g., recipient unavailable, incorrect address, refused delivery), we will contact you via email to confirm the correct details. A re-shipping fee may apply for resending the order, unless the undelivery was caused by our error. If we do not receive a response from you within 15 business days, the order will be canceled, and a refund (excluding any applicable re-shipping fees) will be issued to your original payment method.

8. Contact Us

For questions or concerns about shipping, order status, or delivery, please visit our website at attitudelivingmall.com or email our customer support team at support@attitudelivingmall.com. We will respond to your inquiry as promptly as possible.

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